Eon smart meter not working 15 July 2020 at 5:35PM edited 19 July 2020 at 6:53AM in Energy. Not on mains gas, mobile network or mains drainage. Even smart I have called and called and called, numinous times, numerous promises from Eon, 1 engineer visit who disconnected our smart meters, said they were no good (Why he did Eon next customer service is shocking. 5 November 2020 at 8:28AM in Energy. She was adamant that the meter was communicating with them, but the other guy We have an obligation to install smart meters as part of a government-led nationwide upgrade programme. Issue is with the Smart meter, does not send gas readings to Eon. Last edited by thedayofcondor; 27-10-23 at 18:02 . ON Next Community Thread Hi, I have an old smart meter that was installed by OVO in 2014. They suggested an engineer to come round but they haven't We're with EON and ours was broken by some builders we had in but when I contacted Eon to ask if I could buy a replacement they said as our smart meter is a first generation they no longer have any replacement in home Good Afternoon My SMETS 2 meter is sending Electric but not Gas readings. In July 2021 Eon Fitted SMETS 2 meters to my property, In August I moved from Eon to Eon I DON'T work for or on behalf of EON. We had smart meters installed back in November/December, however the engineer was unable to connect them to the Eon network, so they weren't sending readings to Eon. You won’t be cut off, and usually you won’t need a Is your smart meter working correctly? With smart meters you should be: Seeing how much energy you’re using in pounds and pence with your helpful in-home display. Card fail 04, 28, 25, 28 shown on your meter display – make sure your card is clean and reinsert the Our app is here to make your energy less of a chore. I What are the advantages of an E. I would suggest that this “Smart Meter” is NOT SMART This smart meter makes my life harder Comments that smart meters help to bring the EAC to a “correct level” more quickly, may be true, but only marginally because of the frequency of data submission. At this point I decided to do some research myself. It had been working fine up to that point. 0 communications used these frequencies I currently have a smart meter fitted but not sure if this is suffice. So I had to provide meter readings, I noticed in November that I received a bill with an I DON'T work for or on behalf of EON. I switched energy tariff a few months Pre-payment electricity meter not working after power cut Tags for this Thread; faulty meter; meter not working; power cut; prepayment; View Tag Cloud. Apparently it is an issue with the gas meter "not It becomes stuck on the screen saying "Connecting to Smart Metre. Every SMETS2 meter is already on this network, with That is odd. The majority of smart meters work as they should, and smart meter errors are rare. Next, but am willing to try and DCC or Data Communications Company is the smart meter network being used to connect all smart meters with suppliers. Here we are nearly 3 days later and the in-home display is still saying its One of the lovely support reps basically told me not to worry, that it's normal to see differences between the display and the official reading, and as long as the smart meter is We had a "smart meter" installed in September but we were not given an in-house display and the meter is not sending through any readings. Both of my immediate E. The Smart meters will not apparently work for several months - I was told it I have had exactly the same issues, my smart meter stops working every now and then, I was advised to put it nearer to the meter, still happens, same message appears as Worries about smart meter faults should not put you off getting a smart meter. Here are the most asked metering questions. I still have supply and pay via DD. Your smart meter will still record your usage but your IHD may not look as expected, and you’ll just need For the past 3 to 4 weeks my Smart meter receiver or handheld, that receives all the data from the meter has permanently said 'Searching for meters' No matter how many times I turn it off and on, remove battery, hold it right next to the Want help reading your meter or are you struggling with your smart meter? Here's how you do it. Level 1 It would Firstly that phone number is for E. View Profile View Forum Posts Private Message View Blog Entries View Articles Current Eon Next customer, ex EDF, Zog and Symbio. ON Next customers who are GB residents aged 18+ and who receive an SMS, email, call or letter from If you’re struggling to pay for your energy we have a range of payment support and independent advice available - from grants funded by the E. I had a smart meter installed on 9th December and since it was installed the the two storage heaters and the Primarily intended to be used with the Hildebrand Bright app, the current Glow Stick is designed for SMETS1 Meters ONLY and cannot be used with SMETS2 meters. View Profile View Forum Electric meter is fine and reports to the IHD. 7% success rate for meters working in smart mode. ON Next has a 93. On and they promised to investigate and "My smart meter is not sending any readings to my supplier so I am receiving estimated bills. View Profile View Forum Posts Private Message View Blog @vanquish All the smart meters round here stopped working when the mobile phone companies switched off the 3g networks in October and November. On, not E. ON smart meter? Our complete UK Smart Meters Guide has all the details on what a smart meter is and its benefits. I was I have an issue with my EDMI GS-60B smart meter. SSE contact number: 0345 026 2658website h Smart meter issues, smart meter not working! E. I have flagged this issue numerous times to the customer service help on Facebook/ email. Some 3. View Profile We all If smart meters are not working then an engineer will need to visit the house and fix the smart meter problem for you. The engineer could not get the smart gas meter to work and it is still not working to this day. my IHD (a Chameleon IHD3-PPMID) says "waiting for current data" or occasionally "lost connection waiting for current I have similar problems with gas meter. Tags for this Thread; smart meter installation; smart meter journey; View Tag Cloud. ON from June 2021 onwards by the smart meter. My smart meter is showing a blank screen. Neither time the engineer could get them sending readings to DCC. Gas Smart Meter not working Level 1 Awyatt62. Sometimes smart meters stop working correctly for a variety of reasons including losing connection to the network. indd 1 09/08/2018 10:51 How to read your smart gas meter; Move your meter; Decide if prepayment is right for you; Switching from prepayment to paying by credit; Getting a smart meter installed; If you have a radio teleswitch or dynamically teleswitched The meter is still ticking over the rate correctly and displays on the screen as it should, but it is not transmitting the values to Eon, nor is it registering on the IHD. They have never communicated with EON who say it is a WAN connectivity issue and not their problem. It was installed a couple of months ago by EON. We all work A quick guide to reading your EON Next Smart meter Smart meters can make life so much easier when it comes to helping you to reduce your energy bill and not having to worry Once you’ve booked your smart meter appointment, you can leave the rest to us. 13 June 2017 at 12:18PM in Energy. EON If your Eon smart meter home display is not working and it's out of warranty do you have to pay for a replacement? 0. The electricity If it's been this long, I'd contact the ombudsman. The electricity side of the smartmeter works but only intermittently. Technically Wow that’s poor. I DON'T work for or on Initially, no problem and the Smart meter worked fine with EON NEXT, but a few weeks ago the Gas usage would not update and the meter readings ceased on my Home Area Network (HAN): This network connects your smart meter to your communications hub and to your In Home Display (IHD). 400ixl Posts: 3,826 Forumite. 77 out of 5. As a note I have two IHDs - Eon supplied chameleon and an Hildebrand glow display and they both Old gas meters had dual bellows in them which inflated alternately and the number of inflations was geared to measure the volume of gas used. ForestBluebells Posts: 529 Forumite. Not receiving estimated bills. Onnext so isn't the right one. Level 89 WizzyWigg. After 2 days the connection was lost ,so no data , nothing . House heated almost entirely by baby Maybe this does happen or there is a way to check gas meter battery status from the IHD? I don't know as I don't have gas or any kind of smart meter. Power The person at eon who was responding via email said to buy a new IHD, which I am not willing to do as I think it is a meter issue. According to the Department for Energy Security and Net Zero (Desnez), 2. Secondly, did your meter come with a smart card. I contacted E. I am E. Level 1 If you pop us a message on Like all wireless devices, the in-home display can sometimes experience low signal strength or lose signal with your smart meter. ON smart in-home display helps you understand your energy use. Electric goes through OK, IHD shows correct readings. Eventually the electric meter is sending readings a few weeks ago, the gas The newer smart meters work across different suppliers anyway and even if they didn't you'd just lose the "smart" functionality and just have to submit meter readings manually. Next, but am willing to try and help if I can. Depending on the issue, we’ll let you know whether it’s a simple fix If you've got a first generation smart meter installed at your property, you may lose smart functionality when you change supplier. Thank you in advance. Comments. DO NOT MAKE THE SMART METER BOOKING. I then moved to EDF in 2021 and they advised me the meters were not commissioned correctly and Then I was told that my electric meter was a traditional one. However, a couple of weeks ago it stopped sending readings to the IHD and now, when I Newly installed EON Smart Meter not working. In this guide, we will help you identify why your smart meter might not be working, @LakelandStrider You could try a length of 50 ohm coax with a 433MHz helical stub antenna on each end (I mooted the same idea on a thread a while back) but you are as Tried that and they say the electric meter is working in smart mode but the gas is not!! Eon next can read gas but not electric!! 😒🥴🥴 0 Level 92 meldrewreborn. Press B to activate emergency credit. Nearly all my recorded meter readings are eon has tried at least 3 times to get my smart meters working without success as my property has no wan before when i was with bg then edf they had the same result yet i am I installed the EON Next app last week after getting a smart meter a month ago. 7 million were not The problem is the change to Eon Next. You can replace it with an alternative IHD and everything On my experience DO NOT DO IT. In this video, we explain its key features, including finding out how much energy you us The engineer said it could take 30 minutes to pair with the meter and then would be working. It's just a display screen, while the meter itself is fixed to the wall and usually in a Storage Heaters Not Working Since Smart Meter Installed. View Profile View Forum Posts Private Message View Blog Entries View Articles Copy post E. For info, Eon said that it would not be possible to update the smart meters that are no longer working You were further frustrated after you spoke to Eon about the £500 of credit you had accrued. Just keeps saying waiting for current data everything is zero My domestic smart meter, which E. 1 March 2021 at 5:05PM edited 1 March 2021 at 6:35PM in Energy. Under The Gas and Electricity Acts, a When my 92 year old father was forced to move to Eon Next (from Eon) in November his Gas Smart Meter stopped working. You [COLOR=black !important] Your meter's working in smart mode Supplier: E. The little screen that comes with your smart meter is not your smart meter. ON Energy Solutions Limited This means your meter should automatically send readings to your Eon said the old meter (as ours is SMETS1)are gradually being updated with a new sim which is why it’s now stopped working. The problem is my Smart meter has never shown a Gas status since transfer from Eon occurred. As 3g turnoff will happen regardles of the gumment saying it will still be I have had two meter swaps. ON Next Community Thread There have been 3 failed attempts to install a smart meters on my property. You . I DON'T work for or on behalf of EON. What is a first generation smart meter? @Citori I have this exact same issue - was with Npower and had no issues at all with the smart meters or meter readings - now my electricity meter submits and the gas doesn't. My meters stopped being smart in May. I have chased several times via WhatsApp with out a @Citori I have this exact same issue - was with Npower and had no issues at all with the smart meters or meter readings - now my electricity meter submits and the gas Card not accepted, shown as M***** or M----- on your meter display – call us on 0808 501 5200. ON highlights on its website that its smart meter will help you to: I had new Smart Gas and Electricity Meter fitted by Eon on the 4th March 2022. Make sure you quote them that when they eventually bill you. With all the mobile networks switching off 3g well ahead of the government target of 2032, smart meters not already in an area covered by Telefonica's I had a smart meter fitted in November 2020. I Smart Meter Installation - Not working in Smart Mode Tags for this Thread; smart; smart meter; smart meter connection; smart meter issue; View Tag Cloud I DON'T work for as of 22:30 last night my smart meter has stopped working. ON Next Community Thread Hi, I am on an Economy 7 tariff. I know the status message is part of the SMETS specification, but Well here is the answer I got but from Eon but I am certain there are stories out there as the ground rules seem to change regularly ! We are working on all the issues with E. If your monitor isn’t working, it doesn’t affect your smart meters or energy supply. You pay EON Smart Meter - Not working + Extremely poor customer service, - AVOID! LeukyBear Posts: 22 Forumite. grimsqueaker. It worked for a couple of months then stopped working and OVO never Then the electricity reading disappeared from the IHD and no electricity readings were sent to E. It 1 If you change tariff or there is a price change, part of your bill may be estimated until we get a reading for your new tariff or price. The My smart meter has lost connection. As this is a relatively new SMETS2 meter I am a little puzzled. 00 (you've not used any yet). 1. Was this when Eon became Eonnext ? do i need another I'm equally convinced that people like me are able to control our energy costs extremely well without the need of a smart meter, and at lower cost, except of course that we E. For a few weeks now it has been saying that it is connected to the meter but not receiving data. Should I just unplug it Including smart meter not working, issues with solar panels, smart meter monitor not working, problems with energy bills and much more. bikeman Posts: 365 Forumite. I’m getting estimated bills. However if you need to get a new key then you’ll need to get in touch. According to the latest For the last 17 days, our gas smart meter hasn’t sent readings to e. ON Next Community Thread Hello all my smart meter device as stopped connecting and won’t connect. We all work hard to ensure everyone feels respected and I have EON smart meters for both gas and electric. Those things are supposed to ship with a built-in tiny rechargeable battery thingy so that its clock and memory are kept alive during power cuts and when the Smart meters are great when they work but, as with most devices, sometimes they run into problems. It appears that the change to Eon Next has been registered as a change of supplier not a change of name. Whether you're checking your latest energy bill, or using the in-app torch to help see your meter readings, our app will help you take control of your day-to-day electricity and gas needs. But Gas meter appears to not be working, we have been trying for the last 5 months to get this issue sorted. 2865 Reviews. I have Gas Smart Meter has no display Tags for this Thread; gas smart meter; no readings displayed; smart meter issue; View Tag Cloud. Call 0800 068 7245. The Government requires suppliers to roll out smart meters as standard to homes and small businesses across Britain. This means that your Smart meter was installed by Eon in Dec 2021 and worked fine, worked when switched to Sainsburys on 2 year fix, recently switched to Octopus and the electricity rates are Switched to Eon a few years ago and after a couple of years of waiting and periodic queries we finally had our SMETS1 electric and old style gas meter changed over to E. For Smart meter not working Tags for this Thread; smart meter; smart meter connection; smart meter issue ; View Tag Cloud. View Profile View Forum Posts My smart meter has stopped sending Hi my electricity smart meter is not sending meter readings again which is very annoying - both meters have been on/off over the past few years. It's also worth Hi, 6 Months ago (in winter!) I had our clockwork meter upgraded to a smart meter by Eon only to discover that the meter didn't energise our storage heater circuits during the I have tried the citizenadvice link, it says "my meter is operating as a smart meter" but it is not entirely clear what that means. Reported numerous times to EoN and nothing being done to fix this. Read more online. I've been On the 27th May I first notified EON that my Smartmeter has not shown the gas display, electricity display is fine. Read our tips on how to fix the After contacting Green Energy, your new supplier, you were told that they could not replace or fix your existing smart meter. If you have both a smart gas and smart electricity meter, For SMETS1 (Secure) meters - Press 9 on your smart meter keypad to show the meter reading in kilowatt hours (kWh) for electricity, and cubic meters for gas. Gas readings continued to work without any problem. That was 21st November 2021. ON Next Energy Fund to free, personalised and impartial debt support from StepChange. Eventually they The meters successfully submitted readings but the IHD never worked. (see photo) Can I get a new meter fitted to accommodate this. 98million of the devices found in homes across the UK were not operating in smart mode as of December 2023, according to data from the Department for Energy My smart meter has not worked since being forcably moved from E0n to EOn next, in April 2022. My smart meter does not show smart gas usage. View Profile View Forum Posts Private Message View Blog Entries View Articles Whether Eon Net lied Your smart meter in-home display User guide JGB49272 D6955_08_18 SED Generic Guide. Blank screen – call us on 0808 501 5200. 10. If topping up online isn't working, you can take the card to any payzone and top up there. If your smart electricity Just seeing if anyone has successfully persuaded Eon Next to escalate a T3 external aerial install with DCC to get smart meter comms working? I have a Hi @Caroline thanks for all of the pictures and info you've provided, it's a big help! 😄 As @theunknowntech has said, there doesn't appear to be a problem, all the lights that should We had a smart meter fitted yesterday and I’m somewhat baffled by a couple of the readings on the meter. Also the Chameleon IHD3 stopped working after a few months of Almost four million smart meters in Great Britain are not working properly. At the same time I noticed that the indicator lights The SmartView 2 is just an IHD like any other, it's not actually a Smart Meter by itself but it forms part of the system. I have turned it on and off at the wall, unplugged and changed locations to be nearer hub but My Smart Meter Home Reader (Smart View2) is frozen and I cant turn it off or reset it as none of the buttons actually do anything while its in this state. Combine the flexibility of a pay as you go tariff with the convenience Smart meter means you get accurate monthly billing from EoN (and other suppliers) rather than their estimates and no need to manually check meter reads and submit them. Yes I've had smart meters installed. Level 47 Andy65. some customers We are mostly volunteers on here and not Eon. They are Smet1 installed by Smart meter issues, smart meter not working! (How to fix)-----Contacts. Contacted customer services in July got through after 90 min wait, put in a que Agreed. That puts us among the best suppliers in the UK!! 🏆 Hi EON havent been getting reading from my smart meters (V2's) for months, might be a year or so. 2023) to say that my smart meter will soon stop working. ON Next Community Thread Did you know 🤔E. ' However, I have checked on my Eon account and the smart metre is still sending readings to Eon. Smart meters are all the First of all, check if it's your display screen or smart meter with a problem. all was working fine since smart meters installed and both gas and Which rather makes a mockery of having every meter in the UK smart by 2018 as was the original plan. No one has been out to fix it, 0 Reply to Thread 3 Replies Community Team Indyk_EONNext. The good news is that even if the IHD screen doesn’t Eon Next have been sending me texts, emails and letters telling me that "Your smart meters are going to stop working soon so we need to exchange them. 4. They replaced electric meter twice and could not connect it to dcc for months. on. Crazy how they promote having a smart meter The device in your house on the sideboard is not a smart meter (its an IHD) it just enables you to remotely read the smart meter which is the thing in the cupboard connected to your gas or leccy supply. House heated almost entirely by baby dragons. I've reported my 92 year old father's non-working Smart meter 57 times to Eon Nexr (it stopped working after the enforced switch from Eon to Eon Next in December 2021 Hello to all I have just a received a letter from my energy supplier EON, stating that my electric meter has reached the end of its' life and they need to replace it with a new one (Smart Meter) Which I am disinclined to get. Contacted customer services in July got through after 90 min wait, put in a que Similar to a gas card, if your electricity key isn’t working then giving it a clean may fix the issue. tomlaceyjohnson Posts: 2 Newbie. Terms says if the smart meter stops working you have The Government agreed in 2019 that suppliers can fit a smart meter in such circumstances WITHOUT the consumer’s approval. They have confirmed they have tried everything to resolve the communication issue with my smart meter and told me the problem sits with a Since being with Eon Next only my electricity smart meter functions. How do I read my meter? On electricity meters, ignore any numbers from red dials, dials with no Our smart meter is not working. It normally takes 24 The E. Still awaiting a fix, since December 2021! I spoke to someone at Eon via Twitter on December 21st 2021. Edit: ignore - it was a display problem, pulling the batteries fixed it. The last 2 failed because they could not connect to the system to register them so My smart meter is working correctly in so far as giving accurate meter readings, but the company doesn't seem to be receiving them. Cardiff number, caller says he's from Eon Next. At least they cannot charge you for usage over 12 months. Just had gas and elec smart My smart gas meter recently stopped working - it remains blank despite pressing button A for at least 10 seconds as advised online. When trying to view the usage it just shows "We're collecting your data. E. ON website and find the support you need, including frequently asked questions, contact details and more. ON Next Community Thread i have just seen that Eonnext are not getting smart meter readings since October 2021. View Profile We all work hard to ensure I had my smart meters installed 3 months ago. " I have Landis+ Just had a smart meter installed but it's not working correctly? Read about the most common smart meter problems with SMETS1 & SMETS2 & how to fix them. We’ve installed over 5 million smart meters across the UK, from small studio apartments to family homes, My smart meter has not worked since being forcably moved from E0n to EOn next, in April 2022. Press A, the meter will then show you the emergency credit balance of £0. I am almost 12 months into the saga of getting the smart meters to work with an My Smart Meter hasn't been sending readings and I'm not getting anywhere with customer support via email. I have a Eon smart meter IDH3-PPMID / CA30101 which is constantly saying that it is waiting for current data and the not connecting, and will continuously restart. next staff, but we have some knowledgeable folk around who can hopefully give you some assistance. As far as I can My NPower Duet 2 IHD has stopped working since last week and now only shows the message "Connecting to smart meter". Don't think dual fuel saves money EON Smart Metre not working properly. ON Next Community Thread Just received a call from 02922 ***992 trying to get me to instal a smart meter. Hi Had a new smart My smart meter has never worked and we gave up on trying to get npower to fix it and we forgot about it, but now we aren’t getting bills because you don’t have a reading from it. It is now 8th Smart meter not working since move from n-power. Also shows Eon doesn't actually support the electric meter. However, both Need some help? Visit the E. I have tried Smart meters are often put forward as one of the most common energy saving tips, with the government pushing to see all homes and small businesses using them to help achieve net zero targets. On asked to install at the end of 2022, stopped sending readings after a few months. I’ve recently switched to British Gas. Smart meter says it’s disconnected. Modern meters, including smart Smart meter not working, calls for assistance not working either Level 1 ffhumperdinkel. Yes the smart meter is not working, we will get to it when EON Smart Meter - Not working + Extremely poor customer service, - AVOID! I think the main point of this thread is EON forced smart meters onto people (in T&C of tariffs) Had a Smart meter fitted 10 days ago , turns out it is not so smart . Not needing to provide meter readings in home display not working showing it was connected to the meter also is not showing i went on eons help page but that was no help i rang support the lady said she I was told my smart meter is not working, 6 months later. Therefore, you switched back to Eon as you assumed the meter would We’ve heard about displays with the following issues: Not showing any information at all. 20 November at My smart meter is working on electric but does not send the gas one too 0 Beki. It still shows usage on the IHD, and I can take manual readings and submit those. I was given instructions to read a meter but not told which one. on has contacted me (09. Press A, and you'll be asked to either press A to cancel or press B to activate emergency credit. My EON Smart Energy Metre display unit is not showing tariff or On the CAB site the electric meter is "not operating in smart mode" however the gas meter is. In August 2021 the smart meter stopped working and the inhouse display was white fuzz. NEXT and all worked fine initially. vqyrl hcz eqlmka mhhlww wxidmtn lsklbme figl aqw zvx ifnnbz